TransUnion CIBIL | UX Case Study
Redesigning the consumer dispute resolution experience for the largest credit information bureau in India
Summary
The goal was to enable gaining of accurate user data through their dispute resolution portal by redesigning the overall experience to be simple, intuitive and informative by reducing the number of unnecessary disputes raised across the web and mobile platforms.
I was responsible for delivering a comprehensive heuristic audit and a revamped design for the current user journey of raising a dispute in order to achieve a seamless experience for users along with accurate data capture and insights for the business. We focused on adhering to their existing design language and journey while making minimal changes in order to enable quick implementation of the solution.
My Role
Research & Strategy
Heuristic Analysis
User Journey Mapping
Wireframing
Prototyping
Visual Design
Team
3 Designers
Timeline
2 months
(March 2023 - April 2023)
Tools
Thank you for taking the time to look at my work!
Regrettably, due to the NDA, I am unable to share further details about the project. In the meantime, do feel free to reach out to me to discuss more :)
